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Testimonials

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Jacqui's clients sharing their experiences
Tiarne Doneman

Jacqui made our first trip to Europe amazing and so easy we did not have to worry about a thing. Booking a night before and after our tour so we didn’t have to rush or worry about finding accommodation. We told her a rough idea on places we wanted to go and she went above and beyond our expectations. So easy to communicate with and always so helpful. We could not be more satisfied.

19 October 2023 at 03:44 pm
Aine Farrell

Jacqui is a pro at what she does! Not only did Jacqui put together an incredible itinerary for our holiday but she did it with such ease and totally stress free for us! Her ability to communicate and follow up every detail in record time is second to none. I highly reccommend Jacqui Vincent to anyone who wants to organise a holiday with ease and every detail covered. Thank you, Jacqui for such a brilliant service.

19 August 2023 at 09:17 am
Tracey Theobald

We cannot recommend Jacqui highly enough. Jacqui helped plan and book our entire trip. No detail was left out. In the background we knew we had support wherever in the world we were through the MTA app. Our itinerary, accommodation and tours exceeded our expectations. We can't wait to start planning our next trip with Jacqui!

07 August 2023 at 10:03 am
Leanne Twigg

Jacqui Vincent (MTA) is my local goto travel agent. Dealing with Jacqui over the last 10yrs with anything travel related has always been a pleasant experience. Her enthusiasm and knowledge of the travel industry is infectious. Jacqui has always gone above and beyond for my own, my families and my friends holiday bookings. I cannot recommend Jacqui (MTA) highly enough for all your travel needs.

03 August 2023 at 07:47 am
Natasha Yelds

I can highly recommend Jacqui to organise any travel plans anywhere in the world. Jacqui worked with us over a 3 year period (due to Covid cancellations) to ensure our family trip to Greece was fantastic in everyway. Jacqui's professionalism and kind nature assured us from the beginning our entire trip would be faultless due to her commitment & care - Thank you very much Jacqui!

01 August 2023 at 03:42 pm
Lewis Taylor-Cannon

I highly recommend Jacqui Vincent as an experienced & professional Travel Agent Jacqui arranged my recent travel to NZ & the Cook Islands It was a superb experience & one I'll never forget thanks to the work of Jacqui Jacqui was open to suggestions then made up an itinerary which we finalized together to our satisfaction Jacqui picked quality establishments for me to stay in & I could not fault her choice of my Resort in the Cook Islands I have found Jacqui pleasant to deal with, open to suggestions & very helpful at all time She is a patient empathic person making my experience one I will never forget Thank you very much Jacqui

28 November 2022 at 11:08 am
Karen Newton

I booked my flights to the UK with Jacqui, she made the whole experience stress free & so easy. I needed to extend my visit and Jacqui took care of everything, I was so grateful. Jacqui always goes out of her way to answer any questions and concerns. Her professionalism & knowledge is a credit to her.

10 August 2022 at 08:52 pm
Lisa Adams

Thanks to Jacqui for an amazing holiday in Darwin! 2 years in the making due to Covid restrictions. Last year our holiday was canceled 4 days before flying out. Jacqui got all refunds for our group of 10 and re booked for this year. Every question, email, phone call was always answered so quickly. We had an amazing 3 week holiday all thanks to Jacqui and her knowledge of the area’s we wanted to see. I will be highly recommending Jacqui to family and friends for future holidays.

10 August 2022 at 06:15 pm
Terra Harrison

Jacqui was very dedicated to making sure my family and I made it safe and sound to Canada during such an anxious time. Thank you for your professionalism and always being a message away. The Harrison’s

17 January 2022 at 04:25 pm
Barbara Allgaier

Fantastic professional work from Jacqui I just come back from seeing my Mum in Germany and I can't praise Jacqui highly enough. She booked my flight for me nearly 2 years ago. 3 changes were needed before I finally got on my way. Jacqui never wavered in her positiveness in getting me new departure dates and checking continuosly with the airline in regards to flights still happening. As I went business she also organised the Chauffeur service at the Frankfurt airport. Before my return flight home she stayed in contact to let me know how my flight was standing. In these challenging times it was just such a relief to have her as my travel agent who took such personal care of me. If you need to see relatives overseas go book with Jacqui .

29 August 2021 at 01:23 pm
Denielle Powell

Shout out to Jacqui for all the effort she has put into organising our world trip last year which of course didn’t go ahead. The work she has done to undo all that hard work in chasing refunds, obtaining credits etc has been nothing short of a mammoth task. This was the 2nd trip Jacqui had organised for us with our first trip going ahead without any incident, highly recommend her services & look forward to many more trips with Jacqui’s excellent service, she knows her stuff!

02 June 2021 at 09:19 pm
Royce & Joan Lovett

Arrived home yesterday as planned, everything went like clockwork. The tour director and driver were excellent, they did all they could to make sure every body had a great holiday which we all did .Thanks for messages and welcome home note in mail box Jacqui and thanks for all your input to give us both such wonderful time.

18 May 2021 at 12:38 pm
Lorraine Dick

Thanks Jacqui for all your wonderful work you did in putting our family holiday to Darwin together. Everyone had the best time and everything went smoothly, no hiccups. Looking forward to booking our next holiday with you.

12 May 2021 at 02:01 pm
Suzanne Harrison

Thankyou so much to Jacqui for planning an amazing holiday for our family. We had a large group of 11 and everything went so smooth thanks to her exceptional service. Was an incredible holiday!

05 May 2021 at 11:53 am
Leanne Bradbury

Jacqui is a wonderful travel agent, whose passion for travel is truly infectious! We have booked our holidays with her on a number of occasions, & she is always more then helpful, & any changes we have had to make is never too much trouble, her local knowledge & travel tips have made sure that everything runs smoothly & also that we don't miss out on doing something that may not be in a travel brochure! We have just returned from a trip to the Top End, where we had a great time & look forward to booking the next trip soon! Thank you Jacqui for all your wonderful service!!

09 December 2020 at 11:43 am
Pattie Barnard

Jacqui has been fantastic in assisting us last year to book a trip to Ireland via Singapore. Unfortunately due to Covid we were unable to go and Jacqui worked over months to negotiate with the airline to get a refund for us. We are so grateful for all the hard work she put in to our planning of the trip and nothing was too hard for Jacqui to tackle. We would thoroughly recommend Jacqui both as a travel agent and also on a personal level coming to the house to make everything easier for us. John and Pattie Barnard

10 August 2020 at 02:43 pm
Roger Harris

Over the past four years Jacqui Vincent has facilitated 12 overseas holidays for us - Europe, Asia,NZ and the South Pacific. Every trip has unfolded pleasurably and seamlessly, exactly as planned by Jacqui. The recent arrival of Covid-19 has seen us postpone a cruise and completely cancel a major tour to the Rockies. Jacqui has already negotiated and delivered the return of every possible dollar following the cancellation - Amazing! Jacqui offers immaculate research, fabulous attention to detail and hugely experienced travel advice. She is backed up by the corporate size and technological capacity of MTA. She is professional, trustworthy and she loves what she does. In my experience she is unsurpassed as a travel agent. P.S. GOOD NEWS Jacqui has just booked us a NZ tour for next year and in the process has categorically confirmed that she's in the business for the long haul. Good to know.

20 May 2020 at 02:52 pm
John Vaughan

Jacqui Vincent - Just a short message - You are a great person and a single Mum who has brought up two wonderful children. You are great Travel Agent who has looked after us all these years. Arranging all our holidays and going one step further doing it to make sure we get the best experience. It has been a pleasure knowing you since primary school to now. That's over 45 years. If anyone needs a travel agent I suggest Jacqui is the person to get in touch with. Regards, John Vaughan.

31 March 2020 at 01:29 pm
Alison Ashcroft

Can not thank Jacqui enough for her hard work. Not only did she book all flights and tours for my daughter in America when the covid 19 virus hit she got her home quickly. Jacqui never made me feel like a nuisance,she just got on with the job in a very difficult time.Thank you again and will book again when things get back to normal.

29 March 2020 at 02:15 pm
Wendy Wait

We have had the absolute pleasure of working alongside Jacqui organizing many of our family holidays abroad for many years now. She is always professional, offering advice and ideas as requested. She is extremely organised, approachable and dedicated to providing the sort of holiday that you want. She has organised holidays for us to: Tonga, sorting lost surf boards in transit, a trip to Nepal - Jacqui organised accommodation and flights, outlining every detail in person, online and on paper and every aspect of our itinerary went to plan and was exactly what we were looking for. Recently, Jacqui brought my partner and I home early from New Zealand, due to Corona virus and NZ lock downs. She was in regular contact with us throughout, via messenger and MTA app. Jacqui sourced affordable tickets for us, sorting a flight transfer at the domestic level as well. Each of these flights went ahead, though I know of many who had their flights cancelled at the last minute. We cannot thank Jacqui enough for all she does and her many above and beyond call of duty services she provides. We highly recommend Jacqui Vincent MTA travel agent to anyone who wants a hassle free organised holiday of your dreams.

27 March 2020 at 01:51 pm
Maria Wiki

Jacqui , I THANKYOU and HIGHLY RECOMMEND. Why I choose Jacqui : 1. I know I can rely on Jacqui for backup . I totally relied on her skills to get me home after a recent tour was cancelled midway due to caronavirus. Jacqui handled absolutely everything seamlessly and quickly,( changing flights,connections,hotels ) all on short notice and with my budget in mind . 2. She saves me money and stress. Finds the best deals . 3. Always accessible viaMTA app or messaging. I love the way tours are uploaded to the app . 4. Knowledgeable. Jacqui has been full of advice and encouragement for me as a solo traveller and suggests tours to suit my lifestyle. 5 Friendly. She comes to your home or meets over a cuppa to discuss plans . Answers all my random holiday questions . Best travel agent and recommend to all my friends and family .

25 March 2020 at 11:40 am
Gavin Bell

This is the second time with Jackie helping us with our travel plans and I can’t speak highly enough of what she , does she’s fantastic to deal with and makes travel hassle free. The app that comes with your travels is just fantastic and her professionalism is just outstanding. Jacqui is the only place we go for travel advice thanks so much

01 November 2019 at 11:48 am
Sue Dyer

I have been a customer of Jacqui for a few years now and I can honestly say that she is extremely knowledgeable, professional and so efficient. Jacqui will go the extra mile for you. I can also say that even when you are away on your holiday if you need assistance during this time she will be there for you. Jacqui is always mindful that you receive value for money in all facets of your travel and tours. Not only is Jacqui my travel agent she is a lovely friend. I would not hesitate to recommend Jacqui to anyone regardless if it is a simple trip or a complex itinerary.

01 November 2019 at 11:41 am
Ashlee Gordon

To say that Jacqui is a good travel agent is an absolute understatement. I had a very spur of the moment opportunity to go travelling and Jacqui was onto it from the very first minute. With her skills Jacqui organised my 6 week trip to South and Central America within 7 days! As I was travelling by myself safety and comfort was a priority and Jacqui went above and beyond to ensure this. Jacqui is more than a travel agent- she doesn’t just do it as a job, she lives and breathes it and you can see this when you interact with her. I can’t thank Jacqui enough for her professionalism and for being a great friend. Whether you’re thinking of going on a cruise, taking a short holiday or embarking on a huge adventure like myself, do not look past Jacqui.

09 October 2018 at 07:30 am
Sam Joyce

Where do I start, THANK YOU JACQUI you have been the most amazing person ever and honestly it is hard to express in words how grateful we are for all of your invaluable support over the last week. Jacqui has gone above and beyond, working tirelessly (after hours and on the weekend) to bring a group of 10 adventurous boys home from Bali following the eruption of Mt Agung. Jacqui has been there for the boys from the beginning, providing information, holiday planning advice and genuine guidence. Jacqui has been accessible for the boys 24/7 and somehow has managed to keep all of the parents updated too! I highly recommend Jacqui's Mobile Travel Agent Service to absolutely everyone and will be spreading the word.

04 December 2017 at 04:22 pm
Ashlee Gordon

Jacqui went above and beyond to make our first big trip one of a kind; she was always going that extra mile and giving us that extra bit of advice to make sure we were fully prepared for our big adventure. From our flights and tours to the hostels and restaurants she always made sure it was the best pick for us individually and she couldn't have been more spot on, it was perfect for us and everything went smoothly! I would highly recommend Jacqui to anyone thinking of going on a new adventure as she has a depth of knowledge through her own experience, and she truly loves what she does! Thanks Jacqui!!

06 November 2016 at 01:49 pm
Helen Crewe

My trip to Canada in August was to be 'A Trip of a Lifetime'and 45 years long overdue. Thanks to Jacqui helping me plan my trip, it fulfilled all my dreams and more. I set out to discover where my father grew up on the Prairies and connect with cousins all over Canada whom I had never met. The MTA app was fantastic. I remember Jacqui saying to me "I will know exactly where you are" and travelling alone this was comforting. It was so nice to plan my trip over a coffee somewhere or at my place. Now I'm dreaming of my next adventure and Jacqui most certainly will be part of it. Thank you so much Jacqui for helping me make my Canada Adventure such a memorable highlight in my life.

29 October 2016 at 07:52 am
Lerrel & Sue McDonald

Jacqui was fabulous in helping us plan our big Europe trip. It was so easy to meet over coffee and go through each step. Nothing was a problem and Jacqui was able to source through MTA some great deals Jacqui took a real interest in our trip and it was obvious that she has a real passion for travel. Having travelled extensively herself Jacqui had many tips and ideas to help our trip go smoothly The MTA app on our phone was invaluable we referred to it on a daily basis and it certainly made our travel so much easier Would not hesitate to recommend Jacqui & the MTA team - we will certainly be planning our next trip with Jacqui

20 October 2016 at 07:46 pm
Tony and Tania Gordon

We have just returned from our first major trip to 'Europe' which included a 10 day Mediterranean cruise and thanks to Jacqui this experience was one of the best of our lives. Jacqui came to us in our own home at a time that suited. From beginning to end she advised and guided us in her warm professional manner and with her lifetime of personal and professional travel experiences saving us money and stress. We were constantly amazed and grateful at how smoothly everything went from flights and transfers to accommodation and pre-arranged tours thanks to Jacqui's great advice , planning and attention to detail. MTA Travel has up to date technology which enabled us to download our Itinerary to our phones for easy access and also a messaging system to contact Jacqui at the drop of a hat should we encounter any issues. This was very handy and really reassuring. Needless to say we had an amazing trip and we cannot begin to thank Jacqui enough for making it so easy. If you are thinking of planning any kind of travel in the future please do yourself a favour and contact her. You will never regret it.

23 August 2016 at 10:28 am
Brian Dark

Hi Jacqui, we have had a fantastic holiday thanks to you as you organised and planned it to a tee. All the stress was taken away and we will definitely be recommending yourself and MTA. Thanks again for being available in case of need and we have totally enjoyed everything about this family holiday.

17 August 2016 at 08:08 am
Nicole Staight

Jacqui recently organised a family holiday for us to Hawaii. Jacqui is fantastic at looking at what suited our family the most and what we would enjoy not just what the "brochures" may say is the best. The area she booked us to stay was perfect for us and we had a wonderful family holiday. Jacqui goes out of her way to make sure everything is very organised. No request is too difficult . She answered all kinds of random holiday questions that I had and is just a lovely person to deal with, who I completely trust to organise any holiday in the future! Thank you so much.

20 August 2015 at 07:54 pm
Jamie Barmby

Jacqui has been an absolute pleasure to deal with. She has helped me book the trip of a life time to Europe! Jacquis knowledge of travel had been most helpful for someone that has not yet travelled Europe! I highly reccomend Jacqui for all of your travel needs. Thanks again Jacqui for all of your help with my big adventure.

18 June 2015 at 11:35 am
Shane Twycross

Having never used a travel agent before it was an extreme pleasure to deal with Jacqui who organised our trip to Thailand. There was a group of nine people with all different requests. For us it was my daughter's 18th birthday and all our requests were meet perfectly. Nothing was a problem to Jacqui. Jacqui's professionalism and attention to detail are unsurpassed and we would not hesitate to use her again.

17 June 2015 at 05:52 pm
Barbara Douven

The great service we have received from Jacqui has surpassed experiences we have had as she comes to our home which is appreciated. The great deals we have now booked through Jacqui to travel to Hawaii and Alaska enabled us to save on both air fares and train travel. She has been so obliging and helpful in tying together our unusual requests to travel by plane, boat and trains through Alaska. Her professionalism , extensive experience and research are appreciated. Thank you very much.

06 March 2015 at 11:30 am
Madalyn Simpson

Jacqui is a local mobile travel agent that combines her experience, knowledge & your needs to get you to those special places you've always dreamed of. Thank you, Jacqui! She has been amazing in getting Elani and I organised for our trip overseas - caring, excited & organised - what more could you want?

02 October 2014 at 10:13 am

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