Jacqui

It was for moments like this with my brother and family and obviously for seeing mum before she left us that I have Jacqui Cameron to thank for. She’s a independent travel agent, although I like to call her my ‘travel angel’, and without her it’s unlikely I would have attempted to get home and find the peace I now have. She gave me the confidence to go without the fear that it could take months to get back and guided me through the process to get approval to leave from our government. And it’s invaluable to have a insider search and book the best available flights for you and to use their contacts, versus booking online yourself. In my situation I wouldn’t advise doing this. Jacqui’s years in the business makes her a caring and trusty advocate, which was invaluable during this time as everything is hard to navigate and stories of constant cancelling etc puts you off and stresses you out. She said she’d get me home and she did. And she handled it all and took the stress away from me. She helps people who need to get back here from overseas and also people like me who want to go overseas to see sick or dying loved ones. At the moment she is focussing on ‘compelling or compassionate’ travel and I hope this post might help someone else and also support her when the travel industry is struggling. Thank you from the bottom of my heart again Jacqui. Here are her details. Feel free to share them. Jacqui Cameron. jcameron@mtatravel.com.au P.S I also have some personal learnings from my trip and would be happy to talk to people

Jacqui helped me with my family to Lake Como. She was professional and has a great sense of humour . I will continue to use Jacqui as my travel advisor. We had the best holiday ever !! Thankyou Jacqui you are a star

Jacqui has been my friend and travel agent for years. I wouldn’t book with anyone else. Jacqui genuinely cares about your situation and listens to exactly what you want and need. Always putting her clients first. It’s been a particularly stressful time for everyone in the world with Covid. Jacqui has helped take that stress away from so many and continues to get clients home, some, if not most for major life changing events. I am one of those. Jacqui is one in a million

At a time when overseas travel can be an absolute nightmare, Jacqui was not only able to get our family of four overseas to be able to finally reunite with my mum, but she also kept in contact while there and got us safely back to Australia. To have someone take away the stress of booking and checking available flights etc is invaluable and takes away the anxiety during a very uncertain time for international travel.

Hi, I just wanted to say that you have made such a difference to my life Jacqui. I got here on Wednesday morning and my mum passed away that evening. Everyone says that she waited for me

Thank you Jacqui for your efforts in getting my family back safely to Australia. You have been diligent and respectful throughout the whole process. I say this as you’ve navigated taking care of a family member who has severe anxiety and you have helped calm worries and fears. You have reassured us of safety measures and assured us of the best and safest route back. I can’t recommend you highly enough and just know Jacqui ‘will’ get you back safely. You truly have been remarkable in how you have been able to help so so many people. THANK YOU

I just wanted to say that you have made such a difference to my life Jacqui. I got here on Wednesday morning and my mum passed away that evening. Everyone says she waited for me . Thank you from the bottom of my heart - I would not have done this without you. The work you are doing to help people is incredible.

Flight back with Singapore was pretty smooth - thanks so much for sorting everything and dealing with one of the stresses that I didn't have to!

Jacqui was absolutely amazing to deal with. In the height of the covid pandemic, she was able to get me a last minute flight back to Ireland and in the 3 months I was home she checked in on me constantly and kept me up to date with flights back to Australia. Even when a flight got cancelled, she had another one booked the next day and communicated with me on a daily basis until I landed back in Australia. Jacqui put my mind at ease and I would never have been able to return to Australia without her help.

Nineteen days and a lot of help from Jacqui and we now have our permission to leave Australia. The stress has been unbelievable, my husband is terminally ill and worrying about him and the specialist care he needs is enough to deal with at any time, never mind the worry we can’t get back to our families. So a big sigh of relief and huge huge thanks to Jacqui Cameron who for no personal gain have gone way over and above to help us. There really are some amazing people in this world.

'Having been caught up in the repatriation quagmire of returning to the UK with ongoing flight disruptions we were fortunate to be introduced to Jacqui. Jacqui with patience persistence and competency achieved a booking at a convenient time to satisfy our requirement. All of this was carried out with good humour and politeness.

Your efforts made this possible and again, thank you, but also for relieving pressure from us as we frantically tried for months what you did in days.

Your efforts made this possible and again, thank you, but also for relieving pressure from us as we frantically tried for months what you did in days.

I was in a bind situation in need of urgent assistance and Jacqui took a lot of time to find a solution and gave me confidence that things would work out and they did! She followed through to make sure I was happy and kept me informed of the constant changes in Government rules and Airlines regulations, to allow a smooth and problem free return home. There is no other way to put it, but Jacqui really made the impossible happen and this is attributed to her being such a caring and well-connected professional. I highly recommend Jacqui.

Jacqui has been amazing, she navigated and managed my husbands flights and just and importantly gave me the confidence that he would be back home with me and our two young children when we planned he would. She has gone over and beyond and I will recommend Jacqui to anyone in the same sad position we found ourselves in. Xxx

Nineteen days and a lot of help from two AMAZING people and we now have our permission to leave Australia. The stress has been unbelievable, my husband is terminally ill and worrying about him and the specialist care he needs is enough to deal with at any time, never mind the worry we can’t get back to our families. So a big sigh of relief and huge huge thanks to Jacqui Cameron and Andrew Osman who for no personal gain have gone way over and above to help us. There really are some amazing people in this world.

Jacqui went above and beyond !! Her customer service is excellent and her attention to detail. I will definitely be using her services again when they open the borders

I came across Jacqui on Facebook’s Stranded in Brisbane group page and made a note of her contact details. After having my original flights back to the U.K. cancelled twice I decided I’d had enough and would book with another airline. Contacted Jacqui to check some details and jumped at the chance when she offered to take the stress out of it. She did all the research, booked me a new flight and insisted on waiving her agents fees. Definitely went above and beyond for me - 5* service! Thank you so so much.

Jacqui is a wonder and a delight, she is a genuinely amazing person and travel agent that really goes beyond the call of duty to find you the best travel deal. I have previously used Jacqui on a trip from Sydney to London via Singapore Airlines with a 18 month old and pregnant, she ensured i had assistance throughout the whole journey taking the edge off of the nightmare flight with a toddler in tow. More recently and free of charge, Jacqui made sure she helped to reassure my parents after 2 of their flights had been cancelled from Sydney to London due to the Coronavirus chaos. She advised Dad to go to the airport and try to get another flight and kept us updated with any new flights. Dad got a refund and seat on a Qatar flight which were not showing as available online and ensured their safe travel to the Uk. She was always available to talk and empathised with the situation. You wont find a better service than this! Thank you from the bottom of our hearts Jacqui!

Jacqui is nothing short of a miracle worker. She got me back to Australia from London at very short notice-I don’t want to get stuck in uk and just wanted to get back to my family. Not only did she work through the night to change my flight to the next day, she also booked my fave seats !!! She is an amazing travel agent and I wouldn’t book anywhere else, thank you for getting me home Jacqui , xx