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Testimonials

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Charissa's clients sharing their experiences
Peter Hickson

Charissa It worked well the room was pleasant but aged (double taps and old TV that did not work that well) but neither was a real distraction from savouring the view both on the 27th floor room and the 36th floor restaurant the highlight was the breakfast which was leisurely and very warm service we stayed for a couple of hours enjoying the view and the atmospherics the late check out at 12 noon was good for us and the US$100 play money was a nice touch I could not get any clarity about car parking but the valet parking was a little steep $72 thanks for your help we look forward to continuing using your service Pete

23 May 2022 at 11:45 am
Peter Hickson

Charissa It worked well the room was pleasant but aged (double taps and old TV that did not work that well) but neither was a real distraction from savouring the view both on the 27th floor room and the 36th floor restaurant the highlight was the breakfast which was leisurely and very warm service we stayed for a couple of hours enjoying the view and the atmospherics the late check out at 12 noon was good for us and the US$100 play money was a nice touch I could not get any clarity about car parking but the valet parking was a little steep $72 thanks for your help we look forward to continuing using your service Pete

23 May 2022 at 11:45 am
Sharron Vogel

I highly recommend Charissa to everyone. She is an amazing and she is a good problem solver.

27 June 2021 at 02:05 pm
Dova S

Charissa is very friendly and very easy to deal with. She is very responsive on email. The deal she got for a last minute birthday staycation was a great deal with some VIP inclusions. Will definitely get Charissa's to help with future travel needs. Thanks Charissa!

23 February 2021 at 01:47 pm
Mel Jardine

Charissa is an absolute star! Got us an amazing deal for our staycation in Sydney and even managed to do the same for a friend of ours at extremely short notice. So lovely to deal with, nothing is too much trouble for her at all. Will absolutely be looking to her for any future staycations or (fingers crossed) travel plans. Thank you for everything Charissa.

22 November 2020 at 07:14 pm
Mathew Paull

We were desperate for a staycation in Sydney, due to no overseas or interstate travel allowed at present, and Charissa came up with some great offers for us that we'd not found doing our own research. She was attentive to our requirements and delivered fast service getting everything booked and confirmed.

31 October 2020 at 10:09 am
Archana Giri

Charissa Mta is an amazing travel agent, always willing to go the extra mile whilst looking after her clients. I recently used her services to book a Father's Day, surprise solo stay for my husband and she was a dream to work with! Always responsive and offering me tips to make his stay a memorable one. I had to switch hotels last minute due to unexpected circumstances, but she made the change smooth and timely. We usually do our bookings direct, but going forward will definitely be using her services and expertise again for our future bookings

13 September 2020 at 07:00 pm
Anne and Nick Clark

Charissa is the consummate professional travel agent leaving nothing to chance when advising and arranging itineraries for her clients, whether it be for six months travelling the world or a three night stay in a city hotel during a coronavirus epidemic. Not only does she manage to negotiate the best itineraries for the best price but recently has successfully secured refunds for travel abandoned due to the current pandemic.

05 September 2020 at 10:51 am
Josephine Macdougall

We enjoyed our “family” cruise very much. So special to have cousins who don’t see enough of each other enjoying their time together. Ovation of the Seas is of course enormous and offers something for all. Our “private” excursion to Signal Island was disappointing to me for the price and as the wind was very strong in the afternoon the water a bit murky and the boat ride home frightening for many. The boats and good and their drivers are well experienced. This is no reflection on MTA as I requested this tour on recommendation so obviously others have had a wonderful experience there. It was also nice to get away from thousands to enjoy a quiet destination. The following tour to Mystery Island was delightful. The locals have made a big effort for the Tourists with different entertainment and make do shops. There is no pressure to buy. Food and drinks also can be purchased. Back to the ship and a myriad of entertainment and restaurants available on board as well as shopping. A good choice for families of which there were many.

18 January 2020 at 03:28 pm
Josephine Macdougall

Japan is an amazing vibrant Country. To me RESPECT sums it up. The bustling high rise cities seem to be endless as are the thousands of locals walking through amazing food halls at every ...and there are many...railway station. Hundreds of restaurants amongst glamorous shops. Such pride in their food and its presentation. Well groomed people, next to no graffiti, and cleanliness is ultimate. Their currency is widely used over credit card and they have a “no tip” policy. Their honesty pays you to the last yen. The roads are very busy but work well and in 17 days I did not hear one horn beep. A revelation!

06 November 2019 at 11:08 pm
Paula Grier

Charissa has extensive knowledge of travel and holidaying around the world. She will ensure you have everything covered before departure. You can confidently leave knowing you are going to have an amazing time thanks to her planning, tips & advice. Thank you Charissa - we really appreciate you!

29 September 2019 at 03:57 pm
Karen Miles

Charissa is so wonderful. She got us onto some great flights and when one flight got cancelled while we were away and the airline placed my husband and I on two different flights, at the last minute she fixed it all within minutes and kept us updated throughout the process. Charissa is a genuine asset while travelling, I can't thank her enough for making the logistics of travel so much easier.

30 January 2019 at 11:01 am
Paula Zammit

I cannot praise Charissa enough. My husband had to fly to Malta last minute as his mum passed away suddenly. We contacted Charissa for her assistance in getting us the quickest flight possible to get my husband home to his family. With her help my husband was on a flight that night. The whole process was made so easy for us as Charissa took care of everything. Her expertise, knowledge and compassion was second to none, thankyou Charissa we really couldn't have done it without you!

26 January 2019 at 11:39 pm
Clyne Fernandes

Had a fantastic trip. Charissa was amazing. Everything ran to clockwork. All her recommendations were well researched and fantastic. She chose options that just fitted. She was mindful of costs and was always available for questions and advice. I can thoroughly recommend Charissa for any trip, whether it be business, pleasure or a combination of both. She’s very pleasant, accommodating, polite, available, and has great knowledge of the Travel industry. She always goes that extra length to ensure customer satisfaction. Thanks Charissa for organising, I think, my 10th trip wit you.

05 June 2018 at 06:00 am
Peter and Helen Devoy

Over the past 20 years we have been travelling overseas regularly at times through a travel agent and other times painstakingly locating venues, booking airfares and accommodation ourselves. Recently we were introduced to Charissa at MTA Travel. Our plan was to do a 22 day Mediterranean cruise plus a few days in Malta. We asked Charissa to put a package together to cover the complete five weeks’ trip. To our absolute delight, after several amendments on our behalf, she came up with an amazing package which not only saved us money but through her efforts we were upgraded on the cruise at no extra cost. All the accommodation she arranged was excellent and convenient, the transfers were always on time. Our 5 days in Malta were exceptional as she made special arrangements for us to see the great sites in that wonderful country. Never have we experience a travel agent as professional and attentive as Charisssa and our only regret is that we met her after all these years of travelling. Charissa takes a real personal interest in making sure that every aspect of your holiday is perfect. We have recommended her to our many friends who also are delighted with the results of their travel arrangements

27 May 2018 at 04:34 pm
Chris Chardon

Charissa and Chris helped us book a family trip to NZ and they were fantastic. Best prices, best advice and hassle-free help in making sure the trip went smoothly. When we book with them we always get the seat we've requested on the plane (although they warn they can't guarantee it!) and they're always accessible. Would always recommend them!

24 January 2018 at 02:43 pm
Chelsea Wymer

Charissa has booked 2 wonderful holiday's for me now. One to Spain and Italy and another to Singapore and China. Charissa was amazing at finding the right level of accommodation for me, the right tours, transfers, recommending what to do, how long to stay in each place. She was responsive, attentive and always on the ball! China was a particularly difficult trip and she managed it so very professionally. Every thing ran as smooth as clockwork. She also gets amazing deals that I cant get online. Charissa and Chris provide a professional, personalised and customised approach. You wont get a better travel agent than Charissa! I'd highly recommend her and MTA.

07 November 2017 at 11:40 am
Susan Murray

I have been traveling with the assistance of Charissa and Chris on 3 occasions now. Each time I have found their service to be prompt, professional and exceptional, even though I have been a little painful changing dates etc. My family and I have enjoyed each of our holidays. As a family we are working on a tight budget and the team understand that and have always searched for the best available deal. I can say without a doubt to use Charissa and Chris for all of your travel needs, you won't be disappointed.

30 April 2017 at 08:46 am
Rene Davies

This is the first time I have ever used a travel agent & Charissa was amazing. We had less than 2 months to book the entire holiday & she was great in her suggestions & also finding the right hotels within our budget & providing options. Below is a little more of an insight of each place we visited. It was snowing in NY (first time seeing it) was soooo cold. Central park looked just beautiful covered in snow. -Highly recommend to anyone who is travelling to do the Hop on Hop off tours immediately on your first or second day as it allows you not only to see the sites but also to get a lay out of where everything is. We went to Madison Gardens & did the tour there (only across the st from us) which was good. Hotel was nothing like the feedback I saw on websites…it was clean, quite & central. Check in most times was massive so arriving late was a good idea. Steak at the restaurant downstairs was amazing. Washington Tour while it was good to go I don’t really know if we got our money worth from it.. The president even drove past us near the white house. Loved Miami- we got an upgrade thanks to you telling everyone it was Rodells Birthday for the entire trip hahaha so we had a massive balcony with sea views. The hotel was amazing, staff sensational & Rodell even got a little Bday cake on our last night. Texas- BBQ was amazing…. Hotel was beautiful, staff so helpful & it was quite so it was great just to get away from the hustle & bustle but was expensive to get to the city as we had to pay for taxis. LA- was busy. Hotel was nice again got an upgrade & a plate of choccies with a Happy Birthday message written on it. I must of sent the incorrect name as we were meant to go to universal studios for our tour however ended up at warner bros (which was still ok). LV- OMG nearly killed me (no sleep) but was great- hotel was awesome Grand Canyon Tour was great & a must for the helicopter tour if you go all that way. San Fran- Was great also- wanted to do Alcatraz however it was booked out & the next available tour wasn’t for 4 days (so def recommend customers book this tour before they get there). Honolulu- OMG what can I say…I feel in love with the place & the people were amazing so friendly….. We did the Pearl Harbour tour to see the memorial (sunken ship) which was great then we went on a full island tour. The driver was to funny & we saw everything on the island including the dole plantation. We also did a Lulua (not sure on spelling there) at the Polynesian Cultural Centre where we sent the afternoon visiting the sites within the centre then shared dinner with random people which was a great experience then watched the Fire show Breathe of Life which was just mind blowing. Wish we stayed longer & saw the other islands. (next trip hahaha) If I was to do it again the only thing I would change is perhaps not do to much in such a short period as I felt like we were at the airport for half of the trip & also not to use shared shuttles as it wasted a lot of time dropping/picking people up. So thankyou so much for helping me with booking this you were such a angel to deal with and also were happy to help where you could.

26 April 2017 at 11:10 am
Sarah Hamilton

Charissa from MTA Travel did the bookings for my honeymoon. I followed many of her suggestions & was impressed with her inside knowledge & the way she tailored our trip to exactly what would suit me & my husband. It was a really personal approach & I have to say I couldn't have been happier.

25 April 2017 at 10:46 pm
Sophia Purtell

I've used Charissa numerous times for my travels and holidays and every time she has been incredible! She's very accomodating of all my requests and is great at providing different options! She's wonderful at giving advice as she's a very seasoned traveller herself and the best part is, she's always on hand and ready to help you out/respond, even when you're overseas! All my family and friends now use her too :) I couldn't recommend her more!!!

30 March 2017 at 05:54 pm
Luke Hubert

Charissa booked a special flight for me which I was not able to do myself, as it included a few days stopover so that I could visit with some good friends. I was able to tell her my trip ideas and she translated that into a solid itinerary within no time. That hooked me, it's exceptional service like that which you cannot find on a bulk travel booking site. Now I recommend Charissa to all my friends and I am happy to recommend her via this testimonial too!

28 March 2017 at 01:27 am
John L Gatt

I am not in the habit of writing testimonials but this time I feel I should. Each time I needed travel info, Charissa was always there to assist with her usual helpfulness and knowledge of the travel industry,when I booked a 10 day NZ cruise with her, she was so helpful with all the cruise details....thanks Charissa n MTA for making my cruise so enjoyable b

27 March 2017 at 09:51 pm
Michelle Halir

Charissa from MTA Travel arranged my family holiday, and it was nothing less than perfect! We are really glad that we took her advice on the accomodation, and her helpful hints on things to do were great! Best prices and great service! Thank you Charissa:)

27 March 2017 at 02:31 pm
Mervat Hallani

My husband and I had a memorable and beautiful trip in Europe at the end of May this year thank you to the brilliant expert advice offered by Charissa Hanrahan. In one week we travelled from Paris to Athens, Mykonos, Santorini and back to Athens staying at beautiful hotels. Transfers were seamless and everyone was on time and so very courteous. Won't travel again without Charissa's advice. Thank you once again Charissa.

25 July 2016 at 10:48 am
Keri Wilesmith

Thanks for coming through for us again Charissa. Since we first met 8 years ago, you have helped our family, both individual members and large groups. You have found flights where we couldn't, got better deals than we could, and organised us in the midst of chaos. You will continue to be our first port of call when travelling. Cheers Keri

03 July 2016 at 04:31 pm
Carmel and Noel HANRAHAN

Thanks again Charissa, as per usual you made our trip comfortable and pleasant. Our disability misc was catered for and our cabin was just where we asked for.

28 April 2016 at 10:26 am
Fabiola Barreto

Dear Charissa, we had an amazing holiday and we wanted to thank you so much for your help to plan our trip. You really did a great job, and everything went smoothly and perfectly. We loved the location of the hotels, we loved Disneyland, the tour in Tokyo, the flight was really good with Qantas and definitely flying back from Osaka was a better option! We especially loved Kyoto! The food was amazing there  Unfortunately we couldn’t do Mt Fuji as the weather was very cloudy and overcast. We really enjoyed ourselves and wish to thank you once again for your services.

10 March 2016 at 04:06 pm
Brett Jackson

Thank you so much for your efficient service as always Charissa, one phone call and its all organised.

04 August 2015 at 04:10 pm
Fabiola Barreto

I was referred to Charissa from a friend, and I am pleased to say that she is very professional and helpful. Her service is excellent and very quick. For a trip to South America she managed to get me a great deal, despite travelling during peak season. Charissa was also incredibly helpful when organising a trip for my parents throughout Asia. She was on top of everything, tours, accommodation, flights and visas. I will definitely ask Charissa for her help with holidays in the near future! Thank you :)

14 July 2015 at 11:00 am
Vivienne Sanders

Thank you so very much for organising our trip. It was FANTASTIC!!!!! The best part was the surprise Lindsay got at the airport when he realised just where we were headed. We had the best time, the hotel Monte Carlo was great so central to everything, you could just walk everywhere. Everything went so smoothly, transfers, airport pickups etc. Once again you did a superb job, you have never let us down. Thank you again so very much.

08 April 2015 at 05:55 pm
Cherry Clark

Charissa provides excellent service. Her airfare booking service is sharp and quick. She manage to help us save lots of $$$ and time as well. Thank you very much Charissa. We will definitely enjoy our holiday next year! Love you xoxo.

31 October 2014 at 09:00 pm

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