Eileen

⭐️⭐️⭐️⭐️⭐️ 5-Star Review – Outstanding Service from a Truly Exceptional Travel Professional. For the past three and a half years, my wife and I have had the absolute pleasure of working with MTA Travel Australia, and specifically with Eileen Orrell, who has consistently demonstrated an unmatched level of service, dedication, and professionalism. Eileen has handled all of our travel and accommodation arrangements between South Africa, East Central Asia, Papua New Guinea, China, Thailand, and Indonesia with flawless efficiency and genuine care. Eileen is the very definition of reliability. No matter how complex our travel routes, how last-minute the changes, or how unusual the circumstances, she has repeatedly ensured everything runs smoothly — often without us even needing to ask. One incident that truly showcased her commitment occurred when our connecting flight from Dubai to Port Moresby was suddenly cancelled upon arrival in Singapore. It was 2:00 AM in Australia when we phoned Eileen — fully expecting to leave a voicemail. Instead, she answered. She immediately woke up, took our call, and within moments had not only rebooked us onto a flight the next day, but also secured accommodation for us at the Royal Plaza on Scotts Singapore. When we reached the hotel, the staff were already aware of our situation and waiting for us — a seamless and stress-free transition that allowed us to rest instead of scramble. On another occasion, when our flights were delayed for more than 12 hours, she swiftly arranged for us to stay at the Airways Hotel, ensuring that we were comfortable, rested, and well looked after while awaiting our connection. These examples represent just a fraction of what Eileen has done for us. She not only coordinates travel — she safeguards the journey, responding immediately, anticipating challenges, and consistently going above and beyond. Her calm under pressure, proactive problem solving, and personal care for her clients make her stand out as an exceptional professional in her industry. My wife and I offer our highest recommendation and sincere gratitude to Eileen and MTA Travel Australia. We would not consider entrusting our global travel arrangements to anyone else.