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Testimonials

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Genine's clients sharing their experiences
Tania Pedretti

Yet again, what a wonderful stress free travel experience provided by Genine. Genine listened to my travel needs, worked within a budget and offered advice to enhance my experience. Prior to our departure one of the tours was cancelled by a Tour Company. This could have been an extremely stressful time as we had flights and other tours booked. Genine took the stress away, found another tour and kept me up to date with all the changes. As a result, I had the most amazing time visiting Greece and Turkey even when I decided to change plans once in Greece, Genine was only a phone call away and arranged everything for me. I would highly recommend Genine and I am already looking forward to planning my next trip with her.

25 October 2024 at 11:10 am
Peter Brown

Genine organised quite a complicated 7 week visit to Europe for us. Everything worked beautifully and her ideas and suggestions were great.

17 October 2024 at 08:27 am
Peter Brown

Genine organised quite a complicated 7 week visit to Europe for us. Everything worked beautifully and her ideas and suggestions were great.

16 October 2024 at 08:37 pm
Maree Bagley

What an amazing holiday we had in England Ireland and Scotland. thanks genine for putting a great itinerary together for us, the accommodation was great we were able to enjoy our activities without travelling to far most things were in walking or driving distance. Would love to had stayed longer. Fantastic!

28 August 2024 at 11:53 am
Corey Swift

We have been using Genine for over 20 years for travel. She's great to deal with, helpful with any changes and the MTA app is great for keeping all your plans in one place. Genine is very responsive to emails and calls and gets back to you with options and ideas. She's up to date with visa's and border crossings etc. Basically, I don't bother calling anywhere else, I just call Genine, as I know it will be done right , done well and there won't be any issues.

04 August 2024 at 07:30 pm
Kerrie Carr

Great travel agent - everything went smoothly and the hotels and other accommodation Genine booked for us were excellent. Was very pleased with the service we received from the International Hotel in Dubai as they met us a the gate and made sure we were right for night and in the correct terminal and concourse. A wonderful memorable trip

29 May 2024 at 10:55 am
Robyn Walker

We have just returned home from our wonderful trip to Amsterdam & UK. Had a fantastic time with lots of memories made. Genine is definitely the best to deal with when travelling. Very knowledgeable,& helpful with great tips. We have travelled to Europe 6 times & Genine has been by far the best for our last 3 trips.

22 January 2024 at 07:05 pm
Robyn E Howarth

Thankyou Genine for organizing an amazing 2 week adventure in Japan. We particularly loved the Japanese Alps and the Onsen experience ,thanks for the encouragement. The Rail pass was excellent , the train system was very efficient and easy to navigate once we got the hang of it. The Japanese people were lovely so very helpful and kind to us, never once did we feel unsafe. A major highlight was the Tateyama kurobe Alpine route, absolutely spectacular scenery and a wonderful memory to cherish.

10 November 2023 at 05:14 pm
Jenny Nuske

Thanks Genine for organising my flights on my recent trip to SA. I got home last night and think I have some jet lag as didnt really sleep on my two long flights hense still being awake at 1.30am Sun morn.

30 October 2023 at 12:35 am
Duncan Fincher

Where to start… MTA have been excellent. Ride Expeditions excellent. Only issue would be poor accomodation at times. I guess that is the issue with India. Some places just don’t have the facilities to cope with 16 riders for one night. There were plenty of issues with no hot water etc but generally it went very well. Tour of a lifetime. The Indus Valley hotel. Nothing short of a fucking disaster. Such high levels of expectation and to get nothing short of a shit show was disappointing to say the least. Hindsight being a great thing. We shouldn’t have paid without seeing the room. We were shown to a suit type room on the second floor. Then through to a King room. We noted there was only one bed. When questioned the staff said that’s what we booked. Showing the booking confirmation, TWO KING rooms, we went for lunch in the hotel, a terrible choice, and waited for our room to be made up. So we were moved to the first floor, identical to the rooms above but with a Queen bed in the lounge area. They insisted this was the best they could do. And the butler?? My understanding was we were to have a presidential suit. The manager said Expedia should never have sold us this product as it didn’t exist. I would like a significant refund from the hotel. Basically we got a king room for two nights and a standard room for two nights. And then some sort of compensation. We were stuck there. They had my credit card as security and as such could have taken part or full payment from there. As a side note their story was not consistent regarding Expedia being at fault and then MTA. Was a terribly sour note to the tour. Pierce & Lesley They were great. Really knowledgeable guides, good drivers. All very professional. The only complaint would be that I received obviously better service/treatment than Lachlan. We both paid the same money yet the difference in rooms was significant. The Radisson Blue in Delhi, I had a king room with balcony, he had a standard queen bed room Agra at the Trident, both rooms the same. Jaipur, my room was superior to his. In Jaipur we stayed in a three star hotel. Why not the entry level five stars as everywhere else? Not a complaint as we enjoyed our time there. Just an observation. The Haveli. Bloody beautiful.

27 October 2023 at 07:55 pm
Louise Simpson

We have just returned home from 7 amazing nights at the Marriott Momi Bay Fiji - Absolutely incredible, stunning, gorgeous place! Big thanks to the lovely Genine for organising our trip and making the changes so promptly when we changed our resort choice. Cannot thank you enough for ensuring everything went smoothly. Looking forward to planning our next adventure with you! Kyle, Lou & Jack

02 October 2023 at 08:25 am
Narelle Rowland

What an awesome Adventure we had, a big Thank you to Genine for organising our Uk cricket and Tattoo adventure. The whole adventure was well organised so many amazing sights to discover and some at great heights (London Eye & Brighton i360) we absolutely loved the Edinburgh Military Tattoo & and the highlands tour but most of all we loved everything we seen and did.. Again thank you Genine McHugh Regards Narelle & Troy

12 August 2023 at 10:50 am
Mark Kitson

Had a wonderful experience cycling the Col's and mountains of the Pyrenees for 2 weeks. A special mention to Genine at MTA for her knowledge and assistance with the flights and trains I took, to meet up with my friends in the Pyrenees. Home now for a holiday to rest the legs and look forward to booking my next travel with Genine.

03 August 2023 at 05:50 pm
April Jardine

Thanks for organising our holiday and for sharing your expertise. We had a great time in Vietnam and you were always available to help and answer all our questions. Was great to go over there and have all our accommodation and transfers sorted so we didn’t have to think! Our favourite place was Hoi An, great place to stay, explore and experience local foods and life.

09 July 2023 at 08:23 pm
Lorrelle Hayes

We have done a UK tour would not have done it without Genine MTA she was amazing and so very helpful would highly recommend will do another one in future. You are wonderful Genine xx

02 July 2023 at 07:52 am
Trish Peddle

We’ve just done a big trip, Europe included UK Without a doubt Genine is the bee’s knees Haven’t had a travel agent prior I thought no more, pass the worry of travel on. Genine at MTA, mobile travel agent is to my mind the way of the new world. Yes I could of booked everything but knowing the way are things with agencies why not let Genine do it all. Any hassles , she’s sorted, anytime of the day & believe I’ve contacted at all times. I’ll be getting Genine to book every holiday.

14 June 2023 at 07:15 pm
Margie Petersen

Genine went above and beyond for our trip to Ireland and Scotland. We would have been truly lost without her help. Thank you Genine.

02 June 2023 at 10:18 am
Macey Hardie

Thank you so much Genine for making this trip extremely easy for us to plan ! Our stay in Singapore was incredible and we could not have been happier with the hotels you recommended us and keeping within our budget so well. We loved the outpost hotel in sentosa and enjoyed our time in resort world. Thanks again for making our trip an easy experience !

29 November 2022 at 07:34 pm
Allison Hyland

Thanks for planning yet another wonderful escape for hubby & I. You always listen to what we want & plan thoroughly for us taking away any stress involved. Thanks again !!

13 September 2022 at 07:25 am
Carol Hadfield

Thank you Genine for organizing our trip to Broome, it took all the stress out of trying to deal with it ourselves, the whole experience worked well and the MTA travel app was a great help instead of having to carry itinerary paperwork everywhere we went. Our accommodation chosen for us at the Mangrove was excellent and I would recommend anyone to stay there, it was very comfortable, the outside bar and eating area was fantastic with views over Roebuck bay. Our trip to Cygnet Bay with Kerry of Instyle Tours was fabulous, she was a great host and guide, the glamping tents were 5 star and after our boat ride to shell island Kerry and her husband entertained us with a barbecue on the beach. Genine had organized our tours for the whole week and it all went like clockwork, I would certainly recommend Genine with her expertise in travel arrangements.

28 August 2022 at 08:39 am
Rhiannon Makdissi

The thought of planning an international flight post pandemic was both daunting and expensive! We are so glad that we put our faith in Genine because she was totally amazing and made the experience stress free! Genine meticulously planned our flights and accommodation to ensure we were getting to our destination the easiest and most cost effective way. The MTA app was another super helpful addition to our trip - We had our itinerary easy accessible and were provided with travel and covid related updates. We could not have done it without your support and we continue to highly recommend your service to friends and family. Thanks Genine.

18 August 2022 at 10:28 am
Kerry Cain

We were feeling apprehensive about travelling to Europe again after COVID and with the conflict in Ukraine. Genine was amazing in checking out current conditions and COVID related requirements for us in the weeks leading up to our trip. But the major benefit of having Genine handle our bookings was the timing of our flights. We managed to avoid jet lag on our arrival in Berlin and on our return by including a short stay in Singapore airport at the airport hotel (which Genine recommended and coordinated for us) on both. The flight schedules allowed us to slot into sleep patterns at our destinations. We really can’t thank Genine enough and we would recommend her expertise to fellow travellers.

15 June 2022 at 08:49 am
Kerry Cain

We were feeling apprehensive about travelling to Europe again after COVID and with the conflict in Ukraine. Genine was amazing in checking out current conditions and COVID related requirements for us in the weeks leading up to our trip. But the major benefit of having Genine handle our bookings was the timing of our flights. We managed to avoid jet lag on our arrival in Berlin and on our return by including a short stay in Singapore airport at the airport hotel (which Genine recommended and coordinated for us) on both. The flight schedules allowed us to slot into sleep patterns at our destinations. We really can’t thank Genine enough and we would recommend her expertise to fellow travellers.

15 June 2022 at 08:15 am
Kerry Cain

We were feeling apprehensive about travelling to Europe again after COVID and with the conflict in Ukraine. Genine was amazing in checking out current conditions and COVID related requirements for us in the weeks leading up to our trip. But the major benefit of having Genine handle our bookings was the timing of our flights. We managed to avoid jet lag on our arrival in Berlin and on our return by including a short stay in Singapore airport at the airport hotel (which Genine recommended and coordinated for us) on both. The flight schedules allowed us to slot into sleep patterns at our destinations. We really can’t thank Genine enough and we would recommend her expertise to fellow travellers.

15 June 2022 at 08:14 am
Wendy Hansford

We recently went to Darwin, Katherine and Litchfield as Victoria froze. We had a wonderful time in the NT. The weather was perfect everyday. Genine did a great job choosing our itinerary. The accommodation had great amenities, pools (which is a must) and convenient locations. Katherine accommodation was a little tired but restaurant, and pool made up for this. The highlight for me was Matt Wright’s Top End Safari experience. Genine suggested this to me and it did not disappoint. Croc sightings, helicopter ride, air boat ride it was a wonderful way to spend my 60th birthday. Thanks Genine for your work to make sure we had a hassle free holiday, we sure did get value for money.

11 June 2022 at 06:37 pm
Kathy Payne

Norfolk Island was fantastic, the accommodation was great, loved all the tours that we were booked on, even the weather was fantastic, great views, good walks, great food and good snorkeling. Loved the history of the Island, very friendly and welcoming. Thanks Genine for taking the hassle out of booking.

08 June 2022 at 01:08 pm
Sue Turner

Thanks Genine for your efficient and friendly service. You made my trip to Hobart and back smooth and most economical. I will certainly contact you for my next adventure.

21 April 2022 at 06:48 am
Janelle Leech

Thanks to Genine, we enjoyed a resort-style holiday at Reef House Palm Cove north of Cairns. Absolutely beautiful place to stay, from the accommodation to the location itself. Palm Cove has a more intimate feel than Cairns, is well appointed with many beachside cafes and restaurants, also boutique shopping. The Reef house had many 'inclusions' in their package to enjoy, from Cocktail classes to beachside Yoga. Unfortunately we were unable to enjoy the included spa experience as a result of having to reschedule our Reef Cruise, due to a mix up with the connecting Helicopter group. This being the only disappointment, but Genine was on hand to help us sort out our schedule so we didn't miss out on anything else. I highly recommend Genine from MTA for your future travel arrangements.

28 March 2022 at 03:50 pm
Gabrielle Bertoni-Marshall

We have recently returned from our Northern Territory Holiday, we had a fabulous faultless trip. Even with Covid restriction Genine managed to inform us of any changes and redirect us. With our busy life and lack of time to plan and research Genine’s knowledge and expertise is invaluable to us. We highly recommend and will most definitely use again. Thank you Genine

24 August 2021 at 09:30 pm
Julie Tunn

We went to Scottsdale in Phoenix Arizona. Was an able absolute blast. We had the best time, one of the best destinations that we have been too for food. The range and quality of food was outstanding. We couldn’t eat enough. Lots to see and do, we spend a day at the Grand Canyon, truly one of the words wonders. Had some fun at the zoo. Spent time at the desert botanical gardens, purely full of cactus and succulents, was amazing. Weather was amazing just like here warm with a dry heat. And if your into sports you are looked after, managed to get to the ice hockey and the basketball. Spring training for the baseball is also held in Scottsdale every year (feb - March) and golf, a golfers dream over 200 courses, the pheonix open was also on while we were there. Will definitely go back! Well organised everything was a breeze, Genine also let us know about flight delays.

10 February 2020 at 07:08 am
Robyn Walker

Genine organised our trip to Europe & gave us great advice, so we had nothing to worry about. Couldn't be happier. The MTA app was fantastic, especially to check up on flights, trains accom, & tours. Also able to message was very helpful. Thankyou Genine!

21 January 2020 at 06:09 pm
Vanessa Saunders

Genine organised our trip to Ireland. We wanted a quick trip and so she arranged a 7 day taste of Ireland tour. We found the app extremely handy and Genine was still touching base with us even after we had left the country.

20 November 2019 at 09:24 am
Sheree Yates

Genine booked us a 12 day tour of the south island of New Zealand. Trip included 4 different locations, accommodation, car hire, flights, activities. No dramas at all. Loved the app and was extremely useful. Would use her again as she gave us great advice. Thanks Genine!!

16 October 2019 at 12:45 pm
Ashlee spencer

Genine was fantastic when booking my recent trip to America. Couldn't of had a better trip and will definitely use Genine again in the future. Thanks again :)

02 October 2019 at 08:33 am
Sharron Harris

Genine was fantastic, we loved Bali and would book through her again, she is professional and courteous thankyou again Genine..

26 August 2019 at 11:52 am
KAREN HOLLAND

Just come back from a great week in Palm Cove all organised, flights, accommodation and car rental, by Genine. She gives such great advice and service and I highly recommend her to all our friends.

21 August 2019 at 12:10 pm
Jay Mungi

Great booking, prompt service, best prices. good research.

28 July 2019 at 12:52 pm
Jay Mungi

Great booking, prompt service, best prices. good research.

28 July 2019 at 12:15 pm
Terry Davis

On my bucket list was visiting Uluru. It being the high season there as well as school holidays it looked impossible, Genine was able to pull it off for me. She found me the last room at The Lost Camel, and booked a sunset tour of Uluru as well as a sunrise at the rock and a hike around. Both were fantastic experiences, but by far was the Sunrise Walkaround. Had a fantastic guide and a small group (9) of adventurers. Learned things about the rock and the local history I never knew. And watching the sunlight react with the shape and textures of Uluru was a visual delight. I've now checked one item off my bucket list, but I'm sure another will be added soon

19 July 2019 at 08:12 am

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