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Testimonials

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Justine's clients sharing their experiences
Rob and Robyn Watson

Booking with Justine is so easy and hassle free. Justine did a fantastic job arranging out trip to Fiji in very short notice and successfully made it a trip to remember with everything covered without any hiccups, her attention to detail and genuine passion for travel made all the difference. I have booked with larger organisation before but never again Justine is fantastic to deal with and we would highly recommend her services for any trip Thanks Justine.

23 August 2025 at 02:14 pm
Leanne Winder

Booking trips through Justine is the best stress free way to do so. We’ve booked 3 so far, Europe, India and Bali, they included airfares, transfers, accommodation and tours. Trouble free, great accommodation and wonderful experiences. Plus, you know you have Justine available to troubleshoot any events that would be a glitch on your trip. Highly recommend Justine Frost from MTA Travel.

03 August 2025 at 11:00 am
Lyndall Uebergang

Our 10-day Bali holiday was an absolute dream, all thanks to our amazing travel agent, Justine! From start to finish, she went above and beyond – creating a perfect mix of adventure, relaxation, and culture. Every detail was flawlessly planned, from stunning hotels to smooth transfers and unique local experiences. Even when we hit a small hiccup, Justine handled it instantly with professionalism and care. Her attention to detail and genuine passion for travel made all the difference. We couldn’t have asked for a better experience – highly recommend and can’t wait to book our next holiday with Justine.

01 July 2025 at 07:32 am
Christopher Sharam

We booked a 4 week holiday with Justine around Europe which also included our engagement. Justine was amazing at making sure our holiday was as perfect as it could be. All the flights, accomodation, cruise etc that Justine found and booked for us ticked every box and was well above our expectations. Justine always made sure we were 100% happy and informed with everything she was organising for us. Justine went above and beyond to make sure our engagement was perfect which I was very impressed and appreciative of. Very happy with the service she has provided. I have travelled through a number of different travel agents in the past and Justine is by far the most knowledgeable, professional and just generally the best I have come across. I will absolutely be booking future holidays with Justine. Thanks for the amazing holiday Justine :)

24 June 2025 at 12:16 pm
Heather Hall

We recently visited Japan, and Justine's help was invaluable in booking accommodation. I tried to do this myself but was completely overwhelmed with options, bed size, room size, locaton and the rest. Justine narrowed each leg of the trip down and we ended up staying at the most convenient and accessible places. Thank you so much, your effort made this trip truly memorable and amazing for my family. Seemless!

16 June 2025 at 11:44 am
Leanne Hall

We enjoyed a fantastic, stress-free holiday in Europe thanks to Justine. I was initially a bit nervous as I hadn't been overseas for over 30 years. However, I quickly relaxed into our holiday as all the arrangements flowed along seamlessly. Interestingly, we travelled with another couple who had already booked the trip with a different travel agent and asked us along. We took the itinerary to Justine who worked her magic. We had better rooms & inclusions than our friends, she also booked more free transfers through Scenic and knew which tours would book out on the river cruise so booked them months prior to travel. I am s We found Justine so helpful, patient and knowledgeable. We thoroughly recommend her for anyone's travel needs.

12 June 2025 at 11:07 pm
Suzie Noye

I can’t recommend Justine highly enough! Planning holidays used to stress me out—especially when I tried to handle bookings myself and inevitably buggered something up. Thankfully, Justine has always been there to swoop in with calm patience, fix the mess, and get everything back on track without ever making me feel silly. What I really appreciate is how Justine listens carefully to what we actually want in a holiday, offers helpful suggestions accomodating our family - she somehow always delivers exactly the right thing. Justine is helpful, responsive, and never pushy. It’s like having a friend in the business who genuinely cares about you having a great time. If you're looking for someone who takes the stress out of travel and turns your vague ideas into amazing getaways, this is your person

10 June 2025 at 08:03 pm
Daniella DAmore

I am so grateful to Justine for helping us at last minute find a fabulous hotel in Singapore. Nothing is too much trouble, she is so helpful and great communicator. thank you, Justine, I will use your services again for sure.

18 May 2025 at 02:09 pm
Jan Stephen

We have used Justine’s services for 3 trips now and cannot speak highly enough about her !!.. Not only does she put up with our constant questions ( at all hours ) and changes of itinerary with grace and efficiency she also now knows what we want even before we do and will send suggestions for things we hadn’t even thought about and 9 times out of 10 are exactly what we didn’t know we wanted !!.. We will definitely be picking her brain for our next sojourn

17 May 2025 at 03:05 pm
Craig Anderson

We have used Justine on multiple occasions, and she always delivers. On this trip to Vietnam and Thailand, Justine managed to secure a room upgrade on a cruise boat to Ha Long Bay. The room was amazing and certainly added to the experience of the cruise itself. We also received an unexpected bottle of winer upon check in to another hotel, again greatly appreciated and totally unexpected. Of course, Justine cannot physically arrange these little extras but no doubt behind the scenes she has established relationships that assist in these things happening and she also must have an ability to ensure the hospitality businesses she chooses provides first class service. The trip itself was amazing, and the tours recommended were exactly what we were looking for on this trip. Everything went smoothly, as is always the case when you book with Justine. As always, I recommend Justine Frost for all your travel requirments.

04 March 2025 at 08:02 am
Lee James

Justine provides a wonderfully efficient service. Her experience and knowledge is vast and as a result, all the bookings she organised with flights, accommodation, etc went so smoothly. We've booked and managed our overseas trips ourselves in the past, but now engaging Justine's services provides me with the peace of mind that nothing's been missed, she provides some great suggestions/recommendations, and she's usually able to access better pricing than I can, so her great service doesn't actually cost me anything! Bit of a no-brainer really!

07 February 2025 at 11:20 am
Marie Pirotta

I can highly recommend Justine to anyone planning a trip to Japan. We were a group of four singles and felt very well taken care of. The standard and locations of the hotels she recommended were excellent and the air and train transport between the larger cities was well organised.

08 December 2024 at 12:01 pm
Marnie Green

I could not be more thankful to Justine for all the work she put into my trip. It couldn’t have been planned more perfectly. As a first time solo traveller, it made me feel confident to know everything was sorted and that she was available for queries along the way.

17 November 2024 at 01:02 pm
Jodee Bethune

Justine recently helped us organise our dream holiday to Europe. Justine made the experience of organising the holiday specifically designed to our requests and personal needs very straight forward. She gave suggestions for alternative accommodation when she believed it was a better alternative. She was always right! Her communication skills were amazing prior to the trip, during, and after the holiday. We highly recommend Justine for all your travel needs and cant wait for her to organise our next European holiday.

05 November 2024 at 10:24 am
Betty Essex

I needed help with finding hotels in Japan and Justine found me ones that met or exceeded expectations. It helped to make it a great trip for us.

31 October 2024 at 08:25 am
Susan Begg

I have recently returned from a trip to see my very ill son and his family in Sydney. I had attempted to book an AirBnb on line without success. Understandably I was I was very stressed and anxious. I contacted Justine and she coped well with my anxiety as she searched for a suitable accommodation and airfares. Justine spoke calmly as she searched and was able to detect my needs. She found a quiet and spacious place with good access to public transport, great cafes, and a gym, as well as garden spaces to relax and unwind in. Thank you Justine I am eternally grateful.

24 September 2024 at 04:02 pm
Craig Anderson

Another holiday booked via Justine. Everything goes smoothly when you book with Justine. Highly recommended.

06 September 2024 at 11:41 am
Sandy Thompson

Justine has looked after our large musical tour group superbly for the past two Europe tours organising flights and our accommodation. With some really specific needs and the composition of the group across a range of ages let alone all the musical gear we have to take, it poses quite different challenges. She readily takes this all on board in her scheduling and selections of accommodation which is both reassuring and has contributed to the success of both of these tours.

03 September 2024 at 10:39 am
Nikki Nash

Fabulous communication and organising- thankyou Justine for a wonderful trouble free holiday

20 August 2024 at 01:14 pm
Sharron Hoober

This was the first time I had booked a holiday with Justine and I am so impressed I feel Justine went above and beyond to make my trip easy and memorable I can’t thank Justine enough for her knowledge and care I felt very looked after thank you so much I will definitely be booking with Justine again on my next trip Highly recommend

05 August 2024 at 08:24 pm
Gabrielle Moore

Justine is the most efficient travel agent I have booked with. I will only use Justine now. I don’t waste my time booking myself or trying elsewhere - she is worth every cent & makes your booking stress free! Highly recommended.

05 August 2024 at 03:23 pm
Claire Thomas

This was our second time using Justine to help with our travel itinerary, and she was (once again!) excellent! Highly recommend.

30 June 2024 at 05:50 am
Dave Coultas

Justine is my go-to for organising my business travel. She is super responsive, always available in the event of a crisis and somehow comes up with super deals you can never find online. She is well travelled and very experienced. I can't recommend her enough. Thanks Justine!

11 June 2024 at 05:26 pm
Emma Kitt

We planned a family holiday to Vietnam with Justine. The booking and planning process was smooth, transparent and efficient. Justine is a great communicator and her travel recommendations were spot on. Her best service came when one family member was too unwell to travel (at last minute). Justine took control, rearranged the tickets/bookings and had us on a flight the next day - all on a public holiday! Highly recommend.

16 April 2024 at 08:12 pm
Craig Anderson

Justine has been our travel agent for over 5 years now and has consistently done an excellent job. Like most people we book some of our own travel occasionally however when dealing with Justine you know any issue that might arise will be handled for you quickly and with a good outcome. As an example, at our recent holiday to the Maldives the resort made an error in relation to a transfer to another island. Justine quickly resolved the issue without us having to worry about doing so ourselves, which would have taken multiple phone calls and emails. In addition, there is no doubt that booking through Justine delivers better service from your accommodation. I assume this is because of the ability of MTA to refer multiple clients to the resorts and this increases the resort/ hotels willingness to go beyond the norm in terms of service- compared to when you book directly. I highly recommend Justine.

10 February 2024 at 12:20 pm
Craig Anderson

I definitely recommend Justine. I have used Justine's services for years now and wouldn't use anyone else. Of course, nowadays you can always book travel yourself, but I use Justine because she often knows some of the little details about the city you're staying at or the hotel that make what would be a good stay great. On occasions I have received a message from Justine during the trips just to check in and see that everything is progressing as planned.

16 November 2023 at 10:20 am
Kate Nicolson

Justine is the best travel agent! Always a pleasure to work with and really knows her stuff. Amazing holiday yet again. Thanks Justine!

05 November 2023 at 07:05 pm
James Crump

I book with Justine every year she is the best. Always recommend to my friends 10/10

29 October 2023 at 07:33 am
Claire Thomas

Justine was super knowledgeable and responsive when booking our trip to Indonesia and always on hand to answer any last minute questions we had. We will be using Justine again!

16 October 2023 at 10:22 am
Glenn Hall

Justine did an amazing job planning our overseas holiday, and put in extra effort to make sure we had all the information we needed. A ++ service

21 August 2023 at 10:36 am
Cameron MacKertich

Justine was fantastic to work with in planning our trip. She is friendly and efficient and thinks of things that i never did during the planning process. Her knowledge was invaluable and I'd highly recommend her when planning your own holiday.

04 July 2023 at 09:37 am
Sandy Thompson

Thanks for all your efforts in making my holiday in the Kimberley's run so smoothly, I had an awesome trip!

19 June 2023 at 06:15 pm
Sarah Van Abbe

Justine is always efficient, friendly and helpful. For my most recent trip I had one fixed destination to join a birthday celebration, and a vague idea of where else I might want to visit. Justine found and organised an amazing tour, flights and accommodation that all worked perfectly. I had an amazing trip - thank you Justine! I'll be in touch when I've worked out where I want to go next :).

27 April 2023 at 08:32 pm
Amy Cockroft

Thanks Justine for organising the most amazing trip for me with my family. I travelled alone with my 2 teenage sons, so it was important that I had a back up in case things went wrong. Justine's responsiveness when flights were changed by the airlines was fantastic, changing our transfers and double checking everything. Not having to worry and logistics, and being able to focus on the travel experience was a true gift!

18 April 2023 at 09:59 am

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