Testimonials
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Lani's clients sharing their experiences
Lani's help and advice was amazing! There is no way we could have organised a 4 week European trip for my family without her help. She is prompt, helpful and very knowledgeable in the preparation stage and then was able to help troubleshoot a few issues that cropped up for us while we were away. I will definitely be working with her again in the future for other travel plans!
31 July 2025 at 01:45 pmLani did an excellent job arranging our staff conference in Sydney for our 14 employees. She made everything simple from providing suggested locations, booking the accommodation and flights and arrnaging team activities. Will definitely be working with her again in future.
16 June 2025 at 09:39 amHi Lani, Thanks for organising our recent cruise along the east coast of Kyushu Island in Japan with a port in Busan Sth Korea. It was a culture we enjoyed with help wherever we needed it. All of our accomodation you placed us in was lovely. After an ever ending taxi ride to Asakusa we were central to everything. The location of the hotel was amazing . Thanks again until next we travel. Helen and Maurie.
31 March 2025 at 05:47 pmLani was absolutely fantastic in organising our last-minute trip to Vietnam! She took care of everything quickly and effortlessly, making what could have been a fiddly process very easy. The guides she arranged were excellent, the experiences were wonderful, and the hotels lovely. Her attention to detail and recommendations meant we had a seamless and stress-free holiday. I wouldn’t hesitate to book with her again—highly recommend!
29 January 2025 at 02:04 pmLani has been amazing at organising our holidays. No request has been too big. We have just returned from a wonderful family trip to NZ, and everything that Lani organised was amazing - no issues at all. THANK YOU LANI!!!!!! Looking forward to our cruise in March :)
13 January 2025 at 01:49 pmLani was amazing in putting together our European Christmas family holiday, organising flights and hotels as well as day trips and transfers. Being so well travelled herself means she can offer great suggestions with first hand experience. Lani kept in great contact with us when there were a couple of unforeseen changes, informing vendors of changes. Highly recommend
09 January 2025 at 05:11 pmWe have just arrived home from our fabulous holiday in Hawaii and then sailing home on a relaxing transpacific cruise, all organised by Lani. Lani arranged our flights, accommodation and cruise booking as well as our travel insurance, so all we really had to do was pack a suitcase and go. So thankyou once again Lani for a seamless holiday.
05 November 2024 at 08:58 amLani was great to deal with always helpful and happy to answer questions and provide many options for costs etc. Lani also kept in contact when we were overseas to advise of anything that changed or updated. Best 5 1/2 weeks in Europe.
19 October 2024 at 12:45 pmLani is an amazing travel agent- my dream holiday was fantastic. I am a very nervous and anxious traveler, but Lani was so patient and helpful. Very knowledgeable about my destinations and had a lot of useful travel tips. I do not hesitate to recommend Lani and will be using her services for future trips.
15 October 2024 at 09:45 amAnother bucket list trip completed, all thanks to Lani! My wife and l had the most amazing 3 weeks in Japan for our honey moon and everything went perfectly! We stayed in 5 different locations across the country and every hotel was well suited to what we needed and perfectly located to make getting around super easy. Lani was very easy to reach out to, even for small questions about how much shopping weight we could bring back, always getting back to us super quick! Can’t wait to book our next trip away with the best of the best!
25 September 2024 at 04:01 pmAnother bucket list trip completed, all thanks to Lani! My wife and l had the most amazing 3 weeks in Japan for our honey moon and everything went perfectly! We stayed in 5 different locations across the country and every hotel was well suited to what we needed and perfectly located to make getting around super easy. Lani was very easy to reach out to, even for small questions about how much shopping weight we could bring back, always getting back to us super quick! Can’t wait to book our next trip away with the best of the best!
25 September 2024 at 09:18 amas usual with Lani, everything for my recent trip with my sons to New Zealand, went off without a hitch. Lani is a real gem and would not trust my travel arrangements with anybody else.
06 August 2024 at 10:20 amLani was fabulous to deal with. Our trip went perfectly to plan. Lani was always accessible and when a day tour was cancelled last minute while we were away Lani was all over the solution, a refund and a replacement tour. I have previously had bad experiences with travel agents so it is a relief to have found a reliable professional.
27 June 2024 at 10:27 amLani was professional, fast in her responses and wonderful to work with. Thank you Lani!
12 June 2024 at 06:41 pmI have gone to Lani for several trips (including to Europe, Vietnam, Fiji, and Darwin) and she always does a fantastic job. She makes everything so easy and it always fits my goals and budget for the trip perfectly. She is so patient and always makes sure that everything is organised. Thank you so much Lani, you’ve saved me many headaches and so much time!
06 May 2024 at 02:37 pmLani did a great job co-ordinating our cruise and associated flights, insurance. She chose the right kind that would suit a parent with children also. She is always easy to communicate with and is excellent value for money.
16 January 2024 at 08:12 amThanks Lani for organising our trip to Norfolk Island, we had an awesome time, and Although the island is smallish, there was so much to see and do. The locals were Very friendly and helpful. Lucky to have 7 days of lovely warm weather, accommodation lovely food great. Thank you so much for all your help in making it a fantastic holiday.
20 December 2023 at 12:56 pmWe had an extraordinary time at the Reef House the staff the food the included extras was next level and the position of the Reef House amazing
11 October 2023 at 12:00 pmAnother 10/10 review for Lani. She helped me book another amazing holiday for myself and my husband. This time we went to the Whitsundays. I researched the 2 tours I wanted to do and Lani took care of everything else. She found hotels for me to chose from, our flights & even booked in a car hire for us which helped us out a lot. Thank you again Lani. Until next time
03 September 2023 at 02:32 pmLani has organised a perfect 3-week holiday for our family in Europe over the July school holidays. The whole trip from London to Frankfurt was meticulously planned with all the information and bookings well organised into booklets by destination! The accommodation and sightseeing were well booked and we did not have to worry about anything other than what we needed to pack for the trip. Lani has been amazing in organising everything for us and we had such a blast. The whole trip would not have been possible without Lani's exceptional planning and recommendations. Thank you so much for a wonderful family holiday!
11 July 2023 at 11:22 amThankyou Lani for organising our holiday to Seoul, South Korea to visit our daughter who is studying at Uni there, Lani organised our flights, transfer from the airport (our driver Wang was wonderfull and was there on time and went seamlessly) which was fantastic especially when arriving at night and took the stress out of navigating the public transport when first arriving. Lani got our travel insurance sorted and worked with us as we decided on the best accommodation to suit our needs and budget, hotel was fabulous and in a fantastic location, close to everything and transport, We had a wonderful time exploring this amazing city and spending quality time with our daughter. So big thanks again Lani for all your time and effort helping us plan this trip. We look forward to your help with planning our next holiday.
06 May 2023 at 11:58 amThankyou Lani for organising our holiday to Seoul, South Korea to visit our daughter who is studying at Uni there, Lani organised our flights, transfer from the airport (our driver Wang was wonderfull and was there on time and went seamlessly) which was fantastic especially when arriving at night and took the stress out of navigating the public transport when first arriving. Lani got our travel insurance sorted and worked with us as we decided on the best accommodation to suit our needs and budget, hotel was fabulous and in a fantastic location, close to everything and transport, We had a wonderful time exploring this amazing city and spending quality time with our daughter. So big thanks again Lani for all your time and effort helping us plan this trip. We look forward to your help with planning our next holiday.
06 May 2023 at 10:18 amI love the work Lani does. Looks after you every step of the way. From my current trip away on a cruise she has been there just before covid hit and helped me out over the next 3 years rescheduling everything and putting in all the hard work. I am definitely looking forward to booking more trips in with Lani.
06 April 2023 at 12:52 pmWe have just returned from a two week holiday to LA, Vancouver & Whistler. Lani was key in making our dream holiday come to fruition, including being able to surprise our kids for Christmas with our itineraries. Lani was fantastic with researching any queries we had on specific hotels, and recommended some great ones with amazing bonuses too. Our flights were competitive, transfers helpful and accommodations amazing. Lani was patient with any changes we needed to make, and so amazing with any issues that came up in the planning phase. We had a wonderful time and look forward to booking our next family holiday with Lani again!
31 January 2023 at 01:14 pmLani helped make our long awaited trip to NZ South Island a fantastic family holiday. We had no nasty surprises, everything ran smoothly and hiccups with flights were quickly sorted. All destinations and suggested activities were great - we had a wonderful time. Thanks for your help and professional knowledge, Lani!
22 January 2023 at 07:19 pmLani helped us with our trip to Vietnam. Without her, we wouldn’t have found out about the fantastic Intrepid tour for families with teenagers (which was perfect for us). Lani also helped with flights, visa information, transfers and hotels. We will use Lani for any future trips !
17 January 2023 at 09:17 pmHello my husband and I booked a family holiday to the South Pacific on a Celebrity Cruise including 6 adults with Lani Symons Vaughan and it was extraordinary everything was perfect her attention to detail was amazing we look forward to our next experience and would not book with anyone else. Thankyou so much Lani
22 December 2022 at 02:20 pmThank you Lani for planning and organising such an amazing holiday. We had a ball and you took all of the stress out of everything!! Thanks also for answering all my silly questions!
21 November 2022 at 10:30 amOur recent trip to Erakor Island Resort was amazing. The resort was small so not too crowded. Lots to do including snorkeling, stand up paddle boards, kayaks, volleyball and swimming. The staff knew you by name and where always there for a chat or assistance. Fraser and Leita were the main staff that assisted the guests with anything from booking tours and taxis to telling stories about the culture and traditions of the island. The feast night and fire show was amazing,as was the pizza and movie night. The food at the resort was expensive, but having the breakfast included lessened the cost. There was lots of supervision in the kids club for the younger kids, and although we didn't use this service as our boys are older, we saw the little ones having a blast!. We can highly recommend this resort.
11 October 2022 at 07:51 pmOur girls trip to the Gold Coast went really well. The attention to detail in the planning made for a smooth and relaxing weekend. Looking forward to our next trip organised by Lani in November. Hopefully more next year!
22 September 2022 at 09:00 amAnother great holiday organised by Lani ! Everything went so smoothly and trip was very enjoyable. Many thanks Lani !!
05 September 2022 at 02:14 pmOur girls trip to the Gold Coast went really well. The attention to detail in the planning made for a smooth and relaxing weekend. Looking forward to our next trip organised by Lani in November. Hopefully more next year!
01 September 2022 at 06:44 amOur girls trip to the Gold Coast went really well. The attention to detail in the planning made for a smooth and relaxing weekend. Looking forward to our next trip organised by Lani in November. Hopefully more next year!
30 August 2022 at 07:24 pmAbsolutely awesome Thankyou so much Lani for your attention to detail
22 July 2022 at 02:05 pmAbsolutely awesome Thankyou so much Lani for your attention to detail
22 July 2022 at 12:07 pmLani's support and professionalism was exceptional! We just completed a big trip to France with no issues at all! The detailed planning, abundance of information and comfort provided by Lani was above and beyond our expectations. Ready to plan another trip utilising Lani's personal travel services to see family in France in 2023! Thankyou Lani for being passionate about what you do.
04 April 2022 at 07:57 am