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Rachael's clients sharing their experiences
Patti Stevens

Rachael is absolutely the best Travel Agent you could ask for. We were in Adelaide in early 2020 for our "Bucket List" trip on the Indian Pacific train to Perth when we were advised to turn around as all borders were closed and our trip delayed due to Covid. This meant all bookings were either cancelled or credited - Rachael arranged our credit on the train/ refund on our hire car and refunds on air travel and put everything on hold for 2020. She then put everything again in motion for us to complete our "Bucket List" trip for March 2021. For us "Golden Oldies" she had everything ready well in advance and there was absolutely smooth sailing on our trip. If at any time we were concerned about our plans. it only meant a quick message/ phone call to Rachael and problem solved!! Caring/ calming and professional always. Patti Stevens

12 April 2021 at 09:39 pm
Sarah and Matt

Recently my husband I and went on a UK and Europe adventure for which Rachael assisted with some tour bookings. During the booking process Rachael was patient and full of knowledge every time I asked questions and once overseas Rachael provided excellent service to ourselves. Rachael was wonderfully helpful when we found ourselves in Paris during the November 2015 terror attacks. Rachael was contactable in the middle of the night and early mornings, even on weekends, to assist us when tours were cancelled and to check on the status of our flights. Rachael even went above and beyond assisting us with bookings we made through another provider when we were unable to reach them for assistance. Knowing Rachael was back at home sorting out our bookings was of great comfort during this stressful time. Thanks to Rachael’s efforts and kind words we were able to calmly continue on our holiday suffering minor disruption. Thanks so much Rachael, you are wonderful!!

06 January 2016 at 05:55 pm

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